PRIVACY POLICY
Updated as of: 01 September 2026
Eyeviser (“Eyeviser”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal data entrusted to us.
This Privacy Policy explains how we collect, use, disclose, process, store and protect your personal data when you interact with us, use our services, communicate with us or visit our website at https://eyeviser.com/ (the “Website”).
For the purposes of this Privacy Policy, “personal data” refers to data, whether true or not, about an individual who can be identified from that data, or from that data together with other information to which we have or are likely to have access.
By providing personal data to us, using our Website or engaging our services, you acknowledge that you have read and understood this Privacy Policy.
WHAT PERSONAL DATA WE COLLECT
Depending on your interaction with Eyeviser and the services you use, we may collect the following personal data where applicable:
- First name and last name
- Title
- Profession or occupation
- Gender
- Age and/or date of birth
- Country of residence or nationality
- Contact information, including address, email address and contact number
- Payment and transaction information
- Appointment and booking information
- Social media account information
- Eye health and vision-related information
- Eye prescription information
- Vision screening results
- Products used or purchased
- Personal interests and preferences
- Enquiries, feedback and correspondence with us
- Information submitted through forms, questionnaires or applications
- Files, documents or images that you choose to provide to us
- IP address
- Browser type and device information
- Website usage and interaction information
- Cookies and similar tracking information
- Any other information that you voluntarily provide to us
We will only collect personal data that is reasonably necessary for the purposes for which it is collected.
Where certain personal data is required in order for us to provide a service to you, failure to provide such information may affect our ability to provide that service.
You should ensure that personal data provided to us is accurate and complete and inform us if any information needs to be updated.
PERSONAL DATA RELATING TO OTHER INDIVIDUALS
If you provide personal data relating to another individual, including a family member, patient, client or customer, you confirm that you are authorised to provide such personal data to us and, where required, have obtained the necessary consent for us to collect, use and disclose the personal data in accordance with this Privacy Policy.
HOW WE COLLECT PERSONAL DATA
We may collect personal data when you:
- Visit or use our Website
- Complete an enquiry or contact form
- Make an appointment or booking
- Participate in a vision screening
- Purchase or enquire about a product or service
- Communicate with us by email, telephone, WhatsApp, social media or other communication channels
- Subscribe to newsletters or marketing communications
- Participate in promotions, contests, surveys or events
- Provide information to an Eyeviser representative or eye care professional
- Create or use an account or digital service provided by us
- Interact with advertisements or marketing campaigns
- Otherwise voluntarily provide information to us
We may also receive personal data from healthcare professionals, eye care professionals, service providers, business partners or other third parties where permitted by law.
HOW WE USE PERSONAL DATA
We may collect, use and process personal data for purposes including:
- Managing and responding to enquiries.
- Communicating with you regarding our products and services.
- Processing appointments and bookings.
- Providing vision screening and eye care-related services.
- Recording and managing eye health information and prescriptions.
- Providing patient care and facilitating referrals to eye care professionals, healthcare professionals or healthcare institutions where appropriate.
- Processing purchases, orders, payments and transactions.
- Providing and administering our Website, online platforms and digital services.
- Authenticating users and managing user accounts.
- Providing customer service and support.
- Managing our relationship with eye care professionals, healthcare professionals, partners and institutions.
- Sending newsletters, promotions, marketing materials, invitations, contests and other communications where permitted by law.
- Conducting surveys and obtaining feedback.
- Performing analytics and improving our Website, products, services and customer experience.
- Conducting statistical analysis, research and reporting, including through anonymised or aggregated information where appropriate.
- Maintaining the security of our Website, systems, services and operations.
- Preventing, detecting and investigating fraud, misuse, security incidents or unlawful activities.
- Complying with legal, regulatory, professional and administrative requirements.
- Establishing, exercising or defending legal rights or claims.
- Any other purpose that we notify you of at or before the time your personal data is collected.
We will collect, use and disclose personal data only for purposes that are appropriate in the circumstances and in accordance with applicable laws.
CONSENT
Where consent is required, we will obtain your consent before collecting, using or disclosing your personal data for the relevant purposes.
In certain circumstances, consent may be deemed or may not be required under applicable laws.
You may withdraw your consent to our collection, use or disclosure of your personal data by contacting us using the details provided under the “Contact Us / Data Protection Officer” section below.
We will inform you of the likely consequences of withdrawing your consent where applicable.
After receiving your withdrawal request, we will cease collecting, using or disclosing the relevant personal data unless continued collection, use or disclosure is required or permitted by law.
Please note that withdrawing consent may affect our ability to continue providing certain products or services to you.
MARKETING COMMUNICATIONS
Where you have consented, or where otherwise permitted under applicable laws, we may contact you regarding Eyeviser products, services, promotions, events, newsletters or other information that may be of interest to you.
Marketing communications may be sent through channels such as email, SMS, telephone, WhatsApp or other digital communication services.
You may unsubscribe or withdraw your consent to receive marketing communications at any time by following the unsubscribe instructions contained in the communication or by contacting us.
Where applicable, we will comply with Singapore’s Do Not Call requirements when sending marketing messages to Singapore telephone numbers.
Withdrawal from marketing communications will not prevent us from sending you non-marketing communications that are necessary for providing our services, managing appointments, processing transactions or responding to your enquiries.
COOKIES AND TRACKING TECHNOLOGIES
Our Website may use cookies and similar technologies to operate certain Website functions, improve your experience, understand how visitors use our Website, measure Website performance and support our advertising and marketing activities.
Cookies are small data files that may be stored on your device when you visit our Website.
Depending on the services used on our Website, cookies and similar technologies may collect information including your IP address, browser type, device information, pages visited, time spent on the Website, referring websites and interactions with our Website.
We may use third-party analytics and advertising services such as Google Analytics, Google Ads, Meta and other similar platforms where applicable.
These third-party providers may use cookies and similar technologies in accordance with their respective privacy policies.
You may manage, block or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality or performance of the Website.
PERSONAL DATA WE SHARE
We may disclose personal data where reasonably necessary to:
- Eye care professionals
- Optometrists and other healthcare professionals
- Healthcare institutions
- Service providers acting on our behalf
- Website hosting and information technology providers
- Appointment and booking system providers
- Payment processing providers
- Cloud storage providers
- Email and communication service providers
- Analytics providers
- Advertising and marketing platforms
- Professional advisers such as lawyers, accountants and auditors
- Business partners where necessary for providing our services
- Government, regulatory, legal or law enforcement authorities where required or permitted by law
We do not disclose personal data to third parties for purposes unrelated to the purposes described in this Privacy Policy unless we have obtained your consent or such disclosure is otherwise permitted or required by law.
Where service providers process personal data on our behalf, we will take reasonable steps to ensure that appropriate data protection and confidentiality requirements are in place.
TRANSFER OF PERSONAL DATA OUTSIDE SINGAPORE
Some of our service providers, technology providers or business partners may process or store personal data outside Singapore.
Where personal data is transferred outside Singapore, we will take appropriate steps to ensure that the transferred personal data receives a standard of protection that is comparable to that provided under Singapore’s Personal Data Protection Act 2012 (“PDPA”), in accordance with applicable legal requirements.
HOW LONG WE KEEP PERSONAL DATA
We retain personal data only for as long as it is reasonably necessary to fulfil the purposes for which it was collected or for legitimate business or legal purposes.
The applicable retention period may depend on the nature of the personal data, the purpose for which it was collected, our operational requirements and any applicable legal or regulatory requirements.
When personal data is no longer required for business or legal purposes, we will cease retaining it or remove the means by which the data can be associated with an identifiable individual, where appropriate.
ACCURACY OF PERSONAL DATA
We will make reasonable efforts to ensure that personal data in our possession or control is accurate and complete where the personal data is likely to be used to make a decision that affects you or is likely to be disclosed to another organisation.
You are responsible for ensuring that information provided to us is accurate and complete.
Please contact us if your personal data changes or if you believe that information held by us is inaccurate or incomplete.
ACCESS AND CORRECTION OF PERSONAL DATA
Subject to applicable laws and exceptions, you may request:
- Access to personal data about you that is in our possession or under our control;
- Information about how your personal data has been used or disclosed during the period permitted under applicable law; or
- Correction of an error or omission in your personal data.
To make an access or correction request, please contact our Data Protection Officer using the contact details below.
We may require information to verify your identity before processing your request.
We will process valid access and correction requests in accordance with applicable legal requirements.
HOW WE PROTECT PERSONAL DATA
We take reasonable administrative, physical and technical measures to protect personal data in our possession or under our control against unauthorised access, collection, use, disclosure, copying, modification, loss, disposal or similar risks.
These measures may include:
- Restricting access to personal data to authorised personnel
- Using appropriate access controls and authentication measures
- Maintaining appropriate information technology and cybersecurity safeguards
- Protecting systems and devices used to store or process personal data
- Requiring employees and relevant personnel to comply with confidentiality and data protection obligations
- Requiring service providers handling personal data on our behalf to maintain appropriate data protection and confidentiality standards
- Reviewing and improving our data protection practices where appropriate
While we take reasonable measures to protect personal data, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.
DATA BREACHES
In the event of a personal data breach, we will take reasonable steps to contain and assess the breach and reduce any potential harm.
Where a data breach is notifiable under applicable law, we will notify the Personal Data Protection Commission and/or affected individuals as required by the PDPA.
DISCLOSURE TO AUTHORITIES
We may disclose personal data to government agencies, regulatory bodies, law enforcement agencies, courts or other authorities where such disclosure is required or permitted by applicable law.
This may include disclosure where reasonably necessary to comply with a legal obligation, court order, investigation, regulatory requirement or lawful request from an appropriate authority.
CHILDREN AND MINORS
Our services may in certain circumstances involve children or minors.
Where appropriate or required by law, personal data relating to a child or minor may be provided by, or collected with the involvement or consent of, the child’s parent or legal guardian.
Parents and legal guardians who believe that personal data relating to a child under their care has been provided to us inappropriately may contact us using the details below.
THIRD-PARTY WEBSITES AND SERVICES
Our Website may contain links to websites, applications or services operated by third parties.
Eyeviser is not responsible for the privacy practices, security or content of third-party websites or services.
We encourage you to review the privacy policies of those third parties before providing personal data to them.
CHANGES TO THIS PRIVACY POLICY
We may review and update this Privacy Policy from time to time to reflect changes to our business practices, services, Website, technology or applicable legal and regulatory requirements.
Any updated Privacy Policy will be published on our Website.
The date shown at the top of this Privacy Policy indicates when it was last updated.
We encourage you to review this Privacy Policy periodically to remain informed about how we collect, use, disclose and protect personal data.