Frequently Asked Questions

You can order any lens you want and we have a wide variety of frames. In the rare instance where you cannot find a frame you like, we will source frames for you and bring to you to try at no cost.

If you still choose not to purchase glasses from us, we will charge $50 for the optometrist visit and your prescription.

As long as you purchase a pair of prescription eyeglasses, we do not charge any extras for the optometrist visit and for your prescription.

As we source our lens and frames direct from manufacturers and save on overheads, we are able to pass our cost savings to you. Our prices are usually 10-20% lower than what is charged in optical stores.

Just give us a call, and we will come to you at no charge. We also replace worn out or mouldy nose pads for free. After-sales service is important to us.

Depending on the situation, we need to either try to repair it or offer a replacement at an affordable price.

Our lenses are made by the world’s largest lens manufacturer and we have a wide variety to suit every budget, and age.

Our frames are of high quality, with different materials available such as ultem, titanium, acetate and stainless steel. They are sourced direct from manufacturers, the same ones that produce branded frames that cost many times more.

All our lenses and frames come with a 1 year warranty for manufacturing defects.

We can arrange for alternative locations, such as meeting rooms and other public or community spaces.

You can reach out to us for further details.

Fret not, our portable equipment are as accurate as the ones used in stores. Also, our optometrists are fully registered with the Optometrists and Opticians Board of Singapore and have experience across retail and clinical settings.

However, refraction and eye exams require suitable lighting conditions. For refraction, bright lighting is necessary. For comprehensive eye exams, dark lighting is necessary. Our optometrists are well-trained to assess each home environment and adjust the lighting accordingly.

We will need

– 3 metres of space in a brightly-lit area for refraction to give you an accurate spectacles prescription.

– Space to display and try on the frames

– Power point for our lens meter to check your current prescription

Our staff will be masked throughout and we use alcohol swabs to sanitise our equipment for every use. Under no circumstance would we send someone who is unwell.

We also strongly encourage you and your family members to be masked when we visit.

Delivery of eyeglasses will take between 3-10 working days from the day you purchase them. They will be delivered to your doorstep at no charge, with adjustments as required.

There are many factors involved. It could be an issue of your pupillary distance, reading distance, frame fit or your prescription.

Our optometrists will troubleshoot with you and replace the lens for free within 30 days for single vision lenses and 60 days for progressive lenses.

We will make sure you can see clearly with your glasses, even if it takes multiple visits and adjustments to get it right.

Our home optical service is suitable for anyone above the age of 7.

Parents with children below 7 years old are strongly encouraged to bring them to get a dilated eye exam at an eye clinic instead. Without dilation, a comprehensive eye exam may not accurately diagnose all underlying conditions for young children.

Book an appointment for your child at an eye clinic here.